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GET HELP WITH YOUR INTERNET SERVICES

Access all the information and guides necessary to get the most out of your Bravo Telecom Internet service. Whether it’s for installation, management or optimization of your connection, this page offers you clear and complete resources for an uninterrupted online experience.

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FAQ
Everything you need to know about your internet service.

I can't connect, and the cable (online) light is blinking. What should I do?

Unplug the modem's power cable, wait 10 seconds, then plug it back in. If the issue persists, contact our technical support.

My internet access is slow. What can I do about it?

Follow these steps to improve the situation: - Restart your modem by unplugging it for 5 seconds. - Disconnect devices using a lot of bandwidth (e.g., torrents). - Check that all cables are properly connected and in good condition. - If you have a router, connect your computer directly to the modem to test the connection. - Close unnecessary programs and run an antivirus scan. - Try browsing with a different browser (Firefox, Chrome, etc.).

How can I measure the connection speed on my computer or mobile device?

You can test your connection speed by visiting speedtest.net. Make sure to temporarily disable your antivirus and connect your computer directly to the modem using a network cable.

I forgot my Wi-Fi password. What can I do?

If you have a basic router, you can access its settings by entering one of the following IP addresses in your browser: 192.168.0.1 or 192.168.1.1. Once logged in, click on the 'Wireless' tab to modify your Wi-Fi network settings. For Deco Mesh routers, use the dedicated app to manage your Wi-Fi settings.

The technician came, but I still don't have a connection. What should I do?

After installation by the technician, wait 2 to 4 hours for the signal to stabilize. Monitor the 'Cable' light: when it stops blinking, you are connected to the signal.