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GET BILLING SUPPORT

Find here all the answers concerning your payments, payment methods and invoices. This section will guide you step-by-step to simplify the management of your transactions and guarantee you a worry-free experience.

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FAQ
Everything you need to know about your billing.

What is the monthly billing date for my plan?

Monthly payments are made on the 25th of each month. This payment covers the subscription for the entire following calendar month. You can view your invoice in your customer space starting on the 7th of each month.

How are billings managed when service starts or ends in the middle of the month?

If you activate or terminate your service in the middle of the month, your invoice will be adjusted proportionally. The calculation will be based on the exact number of days the service was used during the month.

Why do I need to make two payments during the first month of service?

The first payment, made at the time of subscription, covers the current month. The second payment, charged on the 25th of the same month, covers the following month. This second payment is adjusted to reflect unused days in the current month, ensuring precise and fair billing from the start of your subscription.

I am moving; are there any fees to pay?

Yes, $40 plus tax, payable in one installment or over three installments.

Why am I still receiving payment notifications after I’ve paid my bill?

This may occur due to a delay in payment processing. If you continue to receive notifications more than 48 hours after making your payment, please contact our customer service to resolve the issue.

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