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Entries by hasnae

How to Transfer Your Bravo Telecom Subscription When Moving ?

29 January 2025 /0 Comments/in Support /by hasnae

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MAKE YOUR MOVE EASIER WITH BRAVO TELECOM !

Transfer your Internet, TV and telephony services easily and without interruption.

Switch to Bravo Telecom today !

Already with us ? Prepare your move with peace of mind !

Follow these simple steps to ensure your services remain active during your move.

Click on the “Move” tab in the main menu.

Fill out the form with the required information and submit it.

NB: Due to the high number of requests during this period, processing may take more than 7 days.

Refer and Earn !

Recommend Bravo Telecom to the future occupant of your home and receive $25 off.
The new customer also gets a $25 bonus.
Everyone wins !

FAQ

How can I refer the future occupant of my old home ?

When submitting your move request, you’ll find a referral section at the bottom of the form. Simply enter the new occupant’s details.

Once their service is activated, you will both receive a $25 discount on your bills.
If you have already submitted the form without referring anyone, no worries! You can still visit our referral page to add a new referral.

How far in advance should I notify Bravo Telecom about my move ?

We recommend informing us at least 10 days before your move to ensure a smooth transition of your services.

Are there any fees for transferring services when moving ?

Yes, a $40 fee (plus taxes) applies. This fee can be paid in one installment or split into three payments.

What do I need to do to move my Bravo Telecom services ?

Log in to your client space, fill out the moving form with your new address and the desired transfer date, and submit your request. Our team will take care of the rest!

Can I keep the same equipment in my new home?

Yes, you can use your current equipment at your new address, as long as it is compatible. Our team will confirm this during the processing of your request.

Bravo Telecom Service Status in Real Time

28 January 2025 /0 Comments/in Support /by hasnae

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Service status

This page provides you with real-time updates on the status of our services, allowing you to follow their full operation. For more detailed information, please contact us via our website chat, by messaging us on our Facebook page or by phone.

Everything seems to be operating normally.

Internet

Télévision

Téléphone

Our Internet service is operating at optimal performance

Our TV service is functioning at peak efficiency

Our telephone service is maintaining excellent connectivity.

Internet failure detected. Work in progress to restore service.

Internet

Télévision

Téléphone

Phone failure detected. Work in progress to restore service.

Internet

Télévision

Téléphone

TV failure detected. Work in progress to restore service.

Internet

Télévision

Téléphone

Instant publications

You’ll find publications on temporary interruptions, general breakdowns, resolution times and progress made.

Bravo Telecom
18 Décembre 2024 à 12:45

We would like to inform you that our call center is currently experiencing technical problems, which may affect your ability to reach us by telephone.

Please note that service will be restored at 2:30pm (local time). In the meantime, you can always contact us via our live chat available on our website and on social networks.

We sincerely apologize for any inconvenience this may cause you, and assure you of our commitment to resolving this issue as quickly as possible.

Manage your account, change your subscription and update your personal details

20 January 2025 /0 Comments/in Support /by hasnae

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ACCESS SUPPORT TO MANAGE YOUR SUBSCRIPTION

Managing your Bravo Telecom subscription can sometimes raise questions. This page is designed to provide you with all the necessary information to help you manage your subscription simply and efficiently.

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Useful Links

Refer a friend and win

Invite friends and receive exclusive rewards.

Manage your account

Access your subscriptions and invoices online.

Moving

Entrust us with the transfer of your services for a smooth transition..

FAQ
Everything you need to know about your subscription.

The technician visited my home but didn’t set up all the equipment. What should I do?

The technician will install the coaxial cable and connect the modem for testing. A guide will be sent to you by email to help you connect the modem to your router.
You can also opt for a full installation for only $30. Certain conditions apply.

What types of subscriptions are available?

Our subscriptions are available in various durations to suit your needs:
- Annual Subscription: 12 months of service with a one-time payment. A discount is offered upon renewal.
- Semi-Annual Subscription: Payable in a single installment for 6 months of service, with a renewal discount.
- Quarterly Subscription: Ideal for short-term needs, this 3-month subscription is payable in one installment and also allows you to benefit from a renewal discount.

What is the installation delay for a relocation?

It is the same as a regular installation, approximately 10 to 15 days. To avoid service interruption, we strongly recommend notifying us of your relocation at least 15 days in advance.

My semi-annual/annual subscription is ending in a week. What should I do?

Typically, we send a service renewal email just before your subscription ends. If you haven’t received it, please contact our billing department by phone at 514-227-4647, via our online chat, or on our social media channels.

The technician just came for installation, but I didn’t receive any equipment. What should I do?

You are required to pick up your kit 48 hours before the technician’s visit if you opted for ""On-Site"" pickup or another delivery option. If this wasn’t done, you can retrieve the kit after the technician's visit. For more information, feel free to contact us.

See more FAQs on this topic

Explore all TV service features and enhance your viewing experience

20 January 2025 /0 Comments/in Support /by hasnae

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ACCESS SUPPORT FOR YOUR TELEVISION SERVICES

Explore all the options and features offered by Bravo Telecom for your television service. Whether it’s for installation, equipment or managing your favorite channels, this page provides you with everything you need to fully enjoy your television programs.

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Useful Links

Refer a friend and win

Invite friends and receive exclusive rewards.

Manage your account

Access your subscriptions and invoices online.

Installation Guide

Detailed instructions to set up your service.

Check the status
of our services in real time

Stay informed about the current status of our services. Quickly check if there are any interruptions or updates in progress.

See service status

FAQ
Everything you need to know about your TV service.

I have a business service. Can I still subscribe to the TV package?

The TV service is only available for residential packages at the moment.

Can I record my favorite programs with Bravo TV?

Yes, with our Smart Recorder, your shows are automatically recorded, and you can access all your favorite content for just $4 more per month.

How do I access the smart recorder on Bravo TV?

To access the Smart Recorder, go to the homepage of our Bravo TV app and click on the 'Catch-Up' section. There you will find all automatically recorded content.
Learn More

Does the price of the smart recorder vary depending on the TV package I choose?

No, the price of the Smart Recorder remains the same for all TV packages. It is an optional add-on available for only $4 more per month, regardless of the TV package you choose.

What is the minimum data usage required for your TV package?

All Bravo Telecom internet plans are unlimited. To fully enjoy high-quality images, it is recommended to have an internet plan with a minimum download speed of 30 Mbps.

See more FAQs on this topic

Get help setting up and optimizing your Internet connection

20 January 2025 /0 Comments/in Support /by hasnae

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GET HELP WITH YOUR INTERNET SERVICES

Access all the information and guides necessary to get the most out of your Bravo Telecom Internet service. Whether it’s for installation, management or optimization of your connection, this page offers you clear and complete resources for an uninterrupted online experience.

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Useful Links

Refer a friend and win

Invite friends and receive exclusive rewards.

Manage your account

Access your subscriptions and invoices online.

Installation Guide

Detailed instructions to set up your service.

Video Support
How to connect your equipment with Bravo Telecom.

Explanatory video to easily install your equipment.

Check the status
of our services in real time

Stay informed about the current status of our services. Quickly check if there are any interruptions or updates in progress.

See service status

FAQ
Everything you need to know about your internet service.

I can't connect, and the cable (online) light is blinking. What should I do?

Unplug the modem's power cable, wait 10 seconds, then plug it back in. If the issue persists, contact our technical support.

My internet access is slow. What can I do about it?

Follow these steps to improve the situation:
- Restart your modem by unplugging it for 5 seconds.
- Disconnect devices using a lot of bandwidth (e.g., torrents).
- Check that all cables are properly connected and in good condition.
- If you have a router, connect your computer directly to the modem to test the connection.
- Close unnecessary programs and run an antivirus scan.
- Try browsing with a different browser (Firefox, Chrome, etc.).

How can I measure the connection speed on my computer or mobile device?

You can test your connection speed by visiting speedtest.net. Make sure to temporarily disable your antivirus and connect your computer directly to the modem using a network cable.

I forgot my Wi-Fi password. What can I do?

If you have a basic router, you can access its settings by entering one of the following IP addresses in your browser: 192.168.0.1 or 192.168.1.1. Once logged in, click on the 'Wireless' tab to modify your Wi-Fi network settings. For Deco Mesh routers, use the dedicated app to manage your Wi-Fi settings.

The technician came, but I still don't have a connection. What should I do?

After installation by the technician, wait 2 to 4 hours for the signal to stabilize. Monitor the 'Cable' light: when it stops blinking, you are connected to the signal.

See more FAQs on this topic

How to Access Smart Recording on Bravo TV ?

20 January 2025 /0 Comments/in television /by hasnae

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How to Access Smart Recording on Bravo TV?

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How to Transfer Money Instantly with Interac e-Transfer ?

20 January 2025 /0 Comments/in Billing /by hasnae

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How do I send an Interac e-Transfer to Bravo Telecom?

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Manage your payments, view your bills and explore billing options

20 January 2025 /0 Comments/in Support /by hasnae

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GET BILLING SUPPORT

Find here all the answers concerning your payments, payment methods and invoices. This section will guide you step-by-step to simplify the management of your transactions and guarantee you a worry-free experience.

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Useful Links

Refer a friend and win

Invite friends and receive exclusive rewards.

Manage your account

Access your subscriptions and invoices online.

Interac e-Transfer

Pay your bills easily by Interac e-Transfer.

FAQ
Everything you need to know about your billing.

What is the monthly billing date for my plan?

Monthly payments are made on the 25th of each month. This payment covers the subscription for the entire following calendar month. You can view your invoice in your customer space starting on the 7th of each month.

How are billings managed when service starts or ends in the middle of the month?

If you activate or terminate your service in the middle of the month, your invoice will be adjusted proportionally. The calculation will be based on the exact number of days the service was used during the month.

Why do I need to make two payments during the first month of service?

The first payment, made at the time of subscription, covers the current month. The second payment, charged on the 25th of the same month, covers the following month. This second payment is adjusted to reflect unused days in the current month, ensuring precise and fair billing from the start of your subscription.

I am moving; are there any fees to pay?

Yes, $40 plus tax, payable in one installment or over three installments.

Why am I still receiving payment notifications after I’ve paid my bill?

This may occur due to a delay in payment processing. If you continue to receive notifications more than 48 hours after making your payment, please contact our customer service to resolve the issue.

See more FAQs on this topic

Optimize your phone service and explore all its features

20 January 2025 /0 Comments/in Support /by hasnae

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FIND SUPPORT FOR YOUR TELEPHONE SERVICES

Need help managing or configuring your Bravo Telecom telephone services? This page offers you all the information you need to get the most out of your residential or business telephone services.

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Useful Links

Refer a friend and win

Invite friends and receive exclusive rewards.

Manage your account

Access your subscriptions and invoices online.

Installation Guide

Detailed instructions to set up your service.

Check the status
of our services in real time

Stay informed about the current status of our services. Quickly check if there are any interruptions or updates in progress.

See service status

FAQ
Everything you need to know about your telephone service.

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About hasnae

Entries by hasnae

MAKE YOUR MOVE EASIER WITH BRAVO TELECOM !

Service status

ACCESS SUPPORT TO MANAGE YOUR SUBSCRIPTION

ACCESS SUPPORT FOR YOUR TELEVISION SERVICES

GET HELP WITH YOUR INTERNET SERVICES

How to Access Smart Recording on Bravo TV?

How do I send an Interac e-Transfer to Bravo Telecom?

GET BILLING SUPPORT

FIND SUPPORT FOR YOUR TELEPHONE SERVICES