COMPLAINTS, SUGGESTIONS AND COMMENTS SECTION - BRAVO TELECOM

Accessibility Plan for Bravo Telecom (2024-2025)

Summary

In 2019, the Government of Canada passed the Accessible Canada Act (ACA). The ACA aims to make Canada a barrier-free country by 2040. As a federally regulated company, Bravo Telecom must develop a public plan that identifies current barriers and details the measures to eliminate and prevent accessibility barriers. This plan covers areas such as products, services, facilities, communications, and employment.

Our accessibility plan for 2024-2025 outlines the activities Bravo Telecom plans to undertake as of June 30, 2024. We collaborated with accessibility specialists to gather feedback and create this plan after consulting with our customers, teams, and groups representing people with disabilities. During these consultations, we learned that some clients and employees face barriers in physical locations, online, and during their interactions with us. This plan describes the identified barriers, the measures we will take to remove them, and how we will prevent barriers over the next two years.

Our Commitment to Accessibility

At Bravo Telecom, we are committed to improving accessibility across the company to provide a better experience for our employees and customers. We take a thoughtful approach to eliminating and preventing accessibility barriers affecting our products, services, points of sale, and physical and digital workspaces.

Our Achievements to Date

• Inclusive Services Launch: Introduction of telecommunication services adapted to people with disabilities.
• Accessibility Audits: Conducted audits in our facilities to identify and eliminate physical barriers.
• Employee Training: Implemented accessibility training to raise awareness and educate our staff.

Consultations

• Internal: We conducted surveys and focus groups with our employees, including those with disabilities, to gather their opinions and suggestions.
• External: We collaborated with clients with disabilities to evaluate the accessibility of our services and facilities.

Our Accessibility Priorities

Priority 1: Employment

• Identified Barriers: Challenges in obtaining necessary accommodations and accessing clear and comprehensive information on available assistive technologies for employees.
• Action Plan:
  • 2024: Launch accessibility awareness training for all staff.
  • 2025: Improve recruitment processes to eliminate barriers.

Priority 2: Built Environment

• Identified Barriers: Accessibility of the main store location.
• Action Plan:
  • 2024: Conduct additional workplace accessibility audits.
  • 2025: Implement modifications to the store environment to eliminate identified barriers.
  • 2025: Create accessible design standards for points of sale.

Priority 3: Information and Communications Technology

• Identified Barriers: Accessibility of websites and internal tools.
• Action Plan:
  • 2024: Conduct website audits to identify gaps.
  • 2025: Ensure platforms comply with WCAG 2.1 AA standards.

Priority 4: Non-Digital Communications

• Identified Barriers: Creation of accessible documents and accessibility training.
• Action Plan:
  • 2024: Apply accessibility standards to corporate communications.
  • 2025: Develop plain language standards for customer-facing documents.

Priority 5: Program and Service Delivery

• Identified Barriers: Communication of accessibility features and frontline staff training.
• Action Plan:
  • 2024: Develop an accessibility resource center for frontline teams.
  • 2025: Ensure all training experiences across the company are accessible.
  • 2025: Implement new technologies to facilitate support for individuals with verbal communication difficulties, including tailored solutions for call centers.

Accessible Feedback Section

A dedicated section has been created to gather comments and suggestions on accessibility. This system is designed to be easily accessible. For more information, please visit the accessibility page.

Ongoing Commitment

This plan represents an important step in a long journey. Improving accessibility will foster innovation, expand our market reach, and better reflect the diversity of the Canadian population. We commit to reviewing and updating our plan every three years to continue providing the best possible experiences for everyone.